FAQ

Materials & care

What is the jewelry made from?
Every piece is 316L surgical-grade stainless steel — the same grade used in medical implants and high-end watch cases. It's corrosion-resistant, tarnish-resistant and hypoallergenic.

Will it turn my skin green?
No. That's what happens to plated base metals like copper and brass. 316L doesn't do it.

Can I shower, swim or sleep in it?
Yes, all three. Chlorine and saltwater are fine. The only things to keep it away from are bleach, solvents and household cleaning products.

Is it safe for sensitive skin?
316L is hypoallergenic and is the standard grade used for surgical instruments and implants. It's one of the safest metals you can wear.

How do I clean it?
Warm water, a drop of dish soap, a soft cloth. Dry it properly afterwards. Nothing else needed.

Sizing & fit

How do I find my ring size?
Use our Ring Size Chart. Every sized ring lists its available range on the product page.

Do ear cuffs need a piercing?
No. Ear cuffs sit on the ear without a piercing — no backing needed. Earrings do require a piercing.

Which ear does an ear cuff go on?
Where a cuff is shaped for one side, you'll get a Left / Right option on the product page. Choose before you add to cart.

Are the pieces unisex?
Yes. There's no men's or women's range — every piece is made to be worn by anyone.

Shipping & delivery

How much is shipping?
Free worldwide, on every order, with no minimum spend.

How long will it take?
Orders are packed and dispatched within 1–2 business days. From dispatch: 6–10 business days to the US, UK, Australia and New Zealand, and 8–16 business days to the rest of the world. November and December run slower everywhere.

Will I have to pay customs or import duties?
No. You will never pay customs charges or import duties on an order from us. The price you see at checkout is the price you pay.

Where's my order?
You'll get a tracking link by email once your parcel moves, and you can track any order at projectoblivion.com/apps/track. Tracking can take 24–48 hours to start updating — if it shows nothing at first, that's normal.

Do you ship to my country?
We ship worldwide. If checkout accepts your address, we deliver there.

My tracking hasn't moved.
If it's been 7 days or more, email us and we'll chase it with the courier.

It says delivered, but I don't have it.
Check with anyone else at the address, and any safe place, mailbox or parcel locker. Couriers sometimes scan a parcel as delivered a day before it lands. If it still hasn't turned up 48 hours later, email us within 7 days of the delivery date and we'll investigate.

Returns & warranty

What's your returns policy?
30 days from delivery, unworn and in original condition. You can either send it back for a full refund at your own postage cost, or keep it and take a 50% refund with nothing to post. Full details are in our Refund Policy.

What does the lifetime warranty cover?
Faults in the material or the making, with no time limit — cracking, clasps failing under normal wear, stones coming loose from a correctly-set mount, anything that arrives faulty. It doesn't cover scratches, impact damage or loss. Full terms on the Warranty page.

My piece arrived damaged.
Email care@projectoblivion.com with your order number and a photo within 7 days of delivery. We'll replace it, and you won't pay return postage.

Orders & payment

Can I change or cancel my order?
Email us as soon as possible. We pack fast, so we can't guarantee it, but if the order hasn't been processed yet we'll sort it. Once it's shipped it can't be cancelled — wait for it to arrive and start a return.

I entered the wrong address.
Email us immediately. If we catch it before dispatch we'll fix it for free.

How do I use a discount code?
Enter it in the discount field in your cart, or at checkout. Only one discount applies per order — codes don't stack.