Refund policy
Last updated: 27 August 2026
The short version
- 30 days to change your mind, from the day it arrives
- Two options: send it back for a full refund, or keep it and take a 50% refund
- Return shipping is paid by you
- Faulty or broken? Send a photo. We replace it. Lifetime warranty.
- Everything starts at care@projectoblivion.com
30 day returns
You have 30 days from the day your order is delivered to request a return.
To be eligible, the item must be unworn, undamaged, and in the same condition you received it, with any original packaging.
Your two options
Option 1 — Send it back, full refund. Return the item to us at your own cost. Once it arrives and we've checked it, we refund the full price you paid for that item.
Option 2 — Keep it, 50% refund. Don't want the hassle of posting it? Keep the piece and we'll refund half of what you paid. No return needed.
Most people take option 2. It's yours to choose.
Return shipping costs
If you choose to send an item back, you cover the postage. What it costs depends on where you're posting from.
We recommend using a tracked service. If a return goes missing and there's no tracking, we can't refund it, because we have no way to confirm it reached us.
How to start a return
Email care@projectoblivion.com with:
- Your order number
- Which item or items you're returning
- Whether you want option 1 or option 2
We'll reply with the return address and what to do next. Don't post anything back before you've heard from us, or we may not be able to match it to your order.
What we can't accept
- Anything worn, used, altered, resized or damaged after delivery
- Requests made more than 30 days after delivery
- Free gifts and promotional items
- Items bought anywhere other than projectoblivion.com
Faulty or damaged items
If your piece arrives faulty, damaged in transit, or isn't what you ordered, email us within 7 days of delivery with a photo.
We'll replace it or refund it. You won't pay return postage on a faulty item, and in most cases we won't ask you to send it back at all.
Lifetime warranty
Every piece is covered for the lifetime of the product against manufacturing defects. Original purchaser only, non-transferable, proof of purchase required.
What's covered
- Clasps, lobsters or fastenings failing under normal wear
- Links separating, welds breaking, a piece snapping
- Stones or settings coming loose or falling out on cast pieces
- Structural failure that isn't caused by impact or misuse
- Any discolouration or greening. Our pieces are 316L surgical stainless steel. That shouldn't
happen, and if it does we'll replace it.
What's not covered
- Scratches, scuffs, dulling of the polish, or general wear over time
- Loss or theft
- Damage from impact, crushing, pulling, dropping or snagging
- Damage from bleach, solvents, or household cleaning products
- Any piece that's been repaired, resized or modified by someone else
- Items not bought from projectoblivion.com
Showering, swimming and sleeping in your pieces are all fine — that's what 316L is for, and it's what we tell you on every product page. Chlorine and saltwater are covered. Bleach and solvents are not.
How to claim
Email care@projectoblivion.com with a clear photo of the fault and your order number. That's it. We'll sort a replacement.
If the piece is no longer in production, we'll replace it with something of equal value, or issue store credit.
Orders that haven't arrived
Standard delivery times are on our Shipping Policy page.
If tracking hasn't moved for 7 days or more, email us and we'll chase it with the courier.
If tracking says delivered but you don't have it, check with anyone else at the address and any safe place or parcel locker first. If it still hasn't turned up, email us within 7 days of the delivery date and we'll investigate.
If the address you entered at checkout was wrong or incomplete and the parcel is returned or lost as a result, we can resend it, but you'll need to cover the cost of the second shipment.
Cancelling an order
We pack fast, so cancellation isn't guaranteed. Email us as soon as possible and we'll cancel it if it hasn't been processed yet.
Once an order has shipped, it can't be cancelled. Wait for it to arrive and then start a return under the 30 day policy above.
Refund timing
Once your return has arrived and been checked, or once we've agreed a 50% refund, the money goes back to your original payment method.
Allow 5–10 business days for it to appear. That's your bank's processing time, not ours.
If it's been longer than that, check with your bank first, then email us.
Contacting us
Everything goes through care@projectoblivion.com. We don't run a phone line.
Email is monitored daily and we aim to reply within 48 hours.
EU and UK customers
EU. Under EU consumer law you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Email us within 14 days of delivery. You then have 14 days to return the item. Return postage is at your cost.
UK. Under the Consumer Contracts Regulations you have the right to cancel within 14 days of receiving your order, without giving a reason, on the same terms as above.
Our 30 day policy is more generous than both, so in most cases you'll want to use that instead. These rights sit alongside it, not instead of it.